Frequently Asked Questions
1. What’s the difference between CareerPD and CareerPD College?
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2. Which courses are delivered by a Registered Training Organisation (RTO)?
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3. How do I know which login to use?
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4. Are both CareerPD and CareerPD College nationally recognised?
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5. Can I transfer between the two?
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6. Are certificates issued by both?
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1. How do I register for CareerPD?
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2. Is registration really free?
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3. How do I enrol in a course?
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4. Can I study from overseas?
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5. Do I need any prior qualifications or experience?
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6. Can I enrol in more than one course at a time?
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7. How do I know which course is right for me?
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1. How do I pay for courses?
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2. What’s included in a CareerPD subscription?
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3. What’s the difference between free, pay-per-course, and subscription access?
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4. Do I need a subscription to access certificates or takeaway summaries?
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5. Can I cancel my subscription anytime?
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6. What happens if I cancel my subscription?
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7. Are there any discounts for bulk or long-term access?
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1. How does online study work at CareerPD?
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2. Do I need to log in at specific times?
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3. Can I study on my phone or tablet?
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4. What support is available if I get stuck?
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5. How long do I have access to my courses?
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6. What if I fall behind or life gets in the way?
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1. What are Skills Builder courses?
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2. Are they really free to access?
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3. How long do they take to complete?
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4. What topics are available?
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5. Do these courses include quizzes or assessments?
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6. Do I get a certificate or takeaway summary when I finish?
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7. Can I do these before starting work or a qualification?
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1. What is a micro-credential?
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2. How is it different from a short course or qualification?
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3. What kinds of topics are available?
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4. Do micro-credentials include assessments?
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5. Can I earn credit toward a qualification?
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6. What certificate will I receive?
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7. How long do they take to complete?
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1. What are Industry Essential courses?
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2. Do I need these to work in specific jobs?
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3. Are they nationally recognised?
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4. What certificate do I get when I complete a course?
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5. What happens if I fail the quiz?
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6. Which industries are they relevant to?
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7. Can I use them for compliance purposes?
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1. What is a nationally recognised qualification?
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2. What’s the difference between a full qualification, a skill set and a single unit?
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3. Can I enrol in just one unit or skill set at a time?
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4. How does the formal enrolment process work?
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5. Are there any literacy, numeracy, or ID requirements?
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6. What support will I get during my course?
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7. What certificate do I receive after I complete a unit or qualification?
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1. Can I enrol my team in CareerPD training?
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2. Do you offer invoicing or bulk discounts for businesses?
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3. Can we request customised or in-person training?
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4. Can we track our team’s learning progress?
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5. Are your certificates suitable for compliance audits or professional development records?
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6. Who do I contact to arrange corporate training?
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Feedback and Appeals
Whether you’ve got good vibes, clever ideas, or something’s gone a bit pear-shaped, we want to know. Your feedback helps us to keep things running smoothly and support you better.
Sharing Feedback?
We’re into compliments, suggestions, and helpful tips.
Drop us a line via our Contact Form. Just choose “Feedback” from the list.
Need to raise a concern or appeal something?
If you’re not happy with how something went, like a course experience, an assessment result, or just how things were handled, you can lodge a complaint or appeal.
What You Can Raise:
- A complaint about a course, support, access or anything that didn’t meet expectations
- An appeal if you think a decision (like an assessment) was wrong or unfair
Here’s How:
- Use the Contact Form and select “Complaint or Appeal”.
- Or email us at info@careerpd.com.au with the details.
Then What?
- We’ll let you know we got it within 2 business days
- You’ll hear back from us with a decision or next steps within 10 business days
- If it needs a deeper look, we’ll set up a chat or review
- Still not happy? We’ll guide you through taking it further, such as to ASQA or an Ombudsman depending on which course you enrolled in.
No stress — raising something won’t affect your enrolment or results.
Need our full RTO policies? Access the Student Handbook.
A Few Things to Note:
For CareerPD College (our RTO), this process is compliant with the Standards for RTOs.
You won’t be disadvantaged or penalised for making a complaint or appeal in good faith.
If you’re unsure whether your issue is a complaint, a suggestion, or something else — just reach out. We’ll help you work it out.
Get Career Confident with CareerPD
Whether you’re exploring courses, need enrolment help, or just want to talk it through, we’re here to help.
Or call on 1300 965 066.