Let’s be honest, saying ‘no’ can feel awkward. Especially if you’re new in a role, trying to impress, or working in a team that thrives on ‘yes’ culture. But the ability to say no (without stepping on toes) is one of the most useful professional skills you can develop.

It’s not about being difficult. It’s about being clear.

Why We Struggle With ‘No’

Most of us are taught to be helpful, agreeable, and team players. That’s great, until your to-do list becomes a dumping ground for everyone else’s priorities. Saying yes to everything might win points in the short term, but it can lead to burnout, sloppy work, or resentment. That helps no one, including your team.

So, How Do You Say No (Nicely)?

Here are four ways to push back without pushing people away:

• The ‘Not Now’ No

‘I’d love to help, but I’m at capacity this week. Can we look at this next Monday?’

• The ‘Yes, But’ No’

Yes, I can do this, but it means I’ll have to push something else back. What would you prefer I prioritise?’

• The ‘Redirect’ No

‘That’s not really in my wheelhouse, but [Name] might be the better person for this one.’

• The ‘Hard No, With Gratitude’

‘Thanks for thinking of me, but I won’t be able to take this on.’

The key? Keep it kind, calm, and confident.

Know Your ‘Yes’ First

Here’s the real secret: saying no gets easier when you’re crystal clear on what you’re saying yes to.

That clarity comes from knowing your goals and values. What are you focused on right now? What’s worth your time? When you know your direction, it becomes much easier to spot when something’s a detour.

This doesn’t mean being rigid. It means protecting the space to do your best work, not just the most work.

 

Not quite sure what your priorities are?

Start with our free How to Set SMART Goals course on the CareerPD platform. It’s short, sharp, and gives you the tools to help you focus.

Final Thought

Assertiveness isn’t about ego. It’s about owning your boundaries and your time. Saying no, clearly and respectfully, is one of the most professional things you can do.

Your future self (and your calendar) will thank you.

 

Key Takeaways

• Saying no doesn’t make you difficult, it makes you focused.
• Try polite techniques like ‘Not now,’ ‘Yes, but,’ or a kind redirect.
• Know your ‘yes’ first. When your goals are clear, your boundaries follow.
• Assertiveness is a skill, and like any skill, it gets easier with practice.